General Policies

Posted rates are applied to direct bookings only made via our website or telephone. Additional fees and charges may apply. Non-refundable rates receive a 5% discount at the time of booking. Weekend restrictions of 2 night minimum are applied to most weekends throughout the year at our discretion.

A valid photo ID is required for all bookings.

Communication: We can be reached on +44 07551 203230. The line is not available outside of business hours, but please leave a message. The same number is used for WhatsApp. Please note, we will not respond to an international ring or SMS text - we will only send a WhatsApp message.

Room occupancies must be maintained for fire safety compliance and to maintain decorum. Single rooms - maximum of 1 person. Double, Twin, Superking and Springtime studio - maximum of 2 persons. Family room - maximum of 3 persons.

We are a quiet house, and a quiet neighbourhood. We do not allow parties or visitors on premises without our expressed permission. The common areas of the house are locked away during the night hours. Please respect our neighbours and keep the noise to a minimum at all hours.

Arrival time: 15.30 to 18.30. Please notify us of arrivals after 16.00 for self-check in guidance. Earlier arrivals or luggage drop off can be arranged, please contact us.

Check out time is 10.30. Late check-out can be arranged for an additional fee of £25, extending to 12-Midday.

We are a non-smoking facility, including all rooms, corridors and front garden and back courtyard. This applies to all cigarettes, cigars, e-cigarettes and vaping of any sort. We reserve the right to charge £200 from the card held on file for cleaning and deodorising service in case of smoking.

We are spread over 3 levels with a central staircase, without a lift. Unfortunately no push-chair accessibility can be provided. Your room may be on one of the upper levels which will require luggage carrying. Assistance with luggage is not guaranteed at all times.

Children and infants are welcome with an accompanying adult only.

No children are to be left unattended in our facility at any time. No visiting child-minders are allowed to visit during your absence.

Any breakfast, refreshments, and any items whether for sale or complementary are not a part of the booking fee and are never included in the room rate or any rate plan. All food items offered are subject to seasonal and unpredicted interruptions, with explanations and warnings made in due course. The Bluebell management do not consider, label, promote, advertise or describe The Bluebell as a Bed & Breakfast, irrespective of meals served or accommodation style similarities to any present or past establishments associated to the locale or past property ownership format.

Left behind and forgotten items policy: at our discretion and based on the item value, we will reach to the guests in order to send the item. The guest must cover the postage fee for the sending, plus £10 for the handling effort. All unclaimed items are donated on the 1st of the next month, but not sooner than 2 weeks after the guest's stay. We will not reach out to the guests for the forgotten items of clothing or toiletries of any sort, but these will be stored for 2 weeks minimum for the guests to claim. We typically reach out with jewellery and electronics (excluding mobile chargers and adapters). It is the guest's responsibility to contact us and claim all items. We do not ship mobile phones internationally, due to Postal restrictions.

Payment Policies

Payment for the room is due in full at the time of booking.

We accept Amex, Visa and MasterCard only, and our rates include VAT.

The credit card will be held on-file during your stay and additional charges may be applied to it as stated in our terms and conditions.

A receipt for the charges incurred during your stay will be provided to you via email.

We accept cash only at the time of booking, and there can not be a hold placed on room prior to payment.

Any gratuity to staff or proprietors are at your discretion only.

Items and food stuffs available for purchase are paid for via separate transactions.

Declined payments are voiding your bookings and purchases. We do not extend credit for any services or products.

Cancellation Policies

All cancellations apply only to Standard rate bookings made via our website or telephone.

If a guest wishes to cancel, they should contact thebluebell@wessexboutique.co.uk for notification. A cancellation made within 168 or more hours prior to arrival (7 full calendar days) will be refunded.

Cancellation policies for the booking agents may vary and should be reviewed by the Guest prior to booking with these agents.

If there is a change to booking is made within the cancellation period, the new booking is treated as not having incurred any extra cancellable period, from the time of change.